FAQ

Frequently Asked Questions (FAQs)

How long will the order take to arrive?

We will make every effort to deliver your package on time. However, delays may occur due to invalid addresses, customs clearance issues, public holidays, peak seasons, etc. Your patience is highly appreciated.

How to track my order?

Once your order has been shipped, you will receive a shipping confirmation email. You can track your order by the tracking number in the email. If you did not receive the confirmation email, you can contact us via email to obtain your order tracking number.

Why is there no tracking info?

Generally, you will receive an order confirmation email as soon as you complete the payment. And a shipping confirmation email concerning tracking info will be sent to you as soon as the order is shipped out. If you did not receive the email, it may be caused by the following reasons:

1. The email might be shielded. Please check your junk mail.

2. You did not fill in the email address in the order.

3. You might fill in the wrong email address.Please contact us to obtain your order info.

Why is the tracking not updated?

Generally, tracking info will only be updated after completing a certain procedure. For example, it usually takes 3-5 days for customs clearance, and tracking info will be updated after the customs clearance is completed. If the tracking is stuck for more than 7 days, please contact us via email.

Why haven't I received my order when my package has been delivered?

Please follow the steps below:

1. Double check the delivery address on your order is correct.

2. Ensure that your package wasn't picked up by someone else or delivered to a different location outside your property.

3.Please check your nearest post office or common pick-up location.

4. Contact your local courier for the delivery details.

5.If you still cannot find your package, please feel free to contact us.

What is your shipping policy?

our offers a variety of shipping options to meet your needs. You can choose from standard shipping, expedited shipping, or overnight shipping. The shipping cost will vary depending on the shipping method that you select and the weight and size of your order.

Standard Shipping

Standard shipping is the most economical shipping option. It typically takes 5-7 business days to receive your order.

Expedited Shipping

Expedited shipping is a faster shipping option. It typically takes 2-3 business days to receive your order.

Overnight Shipping

Overnight shipping is the fastest shipping option. It typically takes 1 business day to receive your order.

Shipping to International Destinations

our ships to international destinations. The shipping cost will vary depending on the shipping method that you select, the weight and size of your order, and the destination country.

What is your return policy?

our offers a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you may return it for a full refund within 30 days of the date of purchase. To return an item, you must contact our.

What is your privacy policy?

we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, and share your personal information.

Information We Collect

We collect personal information from you when you visit our website, purchase products or services from us, or create an account with us. The personal information we collect may include your name, email address, mailing address, phone number, credit card information, and other information that you provide to us.

How We Use Your Information

We use your personal information to provide you with the products and services that you request, to communicate with you, and to improve our website and services. We may also use your personal information for marketing purposes, such as sending you promotional emails.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your personal information with third parties who help us provide you with the products and services that you request, such as shipping companies and payment processors. We may also share your personal information with third parties for marketing purposes.